Frequently Asked Questions (FAQs)

General

• Are Southern Cross Caravans Made in Austtralia

  Yes we offer a full Australian made caravan range called Home Grown. these are built using australian materials from the ground up in Melbourne Victoria.

• Do you have any showrooms besides WA

  No sorry. We are currently only based in Perth W.A but we can ship our products to Major capital cities 

• Do you have parts and after sales support?

  If you need something, we will either have it or get it! Speak to one of our friendly and knowledgeable staff.

• How are Southern Cross Caravans so competitive on pricing?

  Unlike other competitiors that will take you for a ride - we have kept our overheads and margins low, specifically for that purpose. 

• Importing versus Australian. What Chinese parts are used in Australian made manufacture of camper trailers?

  It is an unfortunate fact of life that Australia’s manufacturing industry just cannot match the price of imported manufactures. Many of the components on our trailers are actually purchased here in Australia, but they always arrive in boxes marked “Made in China".But we also offer and full australian built caravan to have multiple options for our clients.

• What are the costs for freight shipping

  Wherever you are, we will organise an upfront, competitive price and will refer to you before accepting.

• What is covered under warranty with a Caravans?

  At Southern Cross Campers we find it hard to think of things which are not covered. Unfortunately this does not apply to a lot of our competitors.

• What is the real difference between off road and on road campers?

  The difference is in the construction and suspension. Off-road campers & caravans need to be far more robust to handle Australian outback roads.

• Who am I dealing with at Southern Cross Camper Trailers?

  The people you deal with at SCCT are the owners themselves so the buck stops there.

• Will my vehicle tow the average size tailer?

  The towing capacity of your vehicle is shown on a badge which is hidden in different places on the vehicle according to age and make.

TOWING AND LEGAL REQUIREMENTS

• Do I need electric brakes?

  Yes — if your caravan’s ATM is over 750 kg, it must have electric brakes, and your tow vehicle needs a brake controller to operate them. Electric brakes improve stopping power, reduce strain on your vehicle, and are legally required. Without them, you're not road legal, and insurance could be affected. Some vehicles have factory controllers, but many need an aftermarket unit installed.

• Does I need a GVM upgrade to tow a caravan?

  You might need a GVM (Gross Vehicle Mass) upgrade to tow a caravan — it depends on your tow vehicle and the weight of your caravan. Here’s a breakdown: You don’t need a GVM upgrade if: Your caravan’s ATM is within your vehicle’s maximum towing capacity Your vehicle’s GVM (vehicle loaded weight) + tow ball weight stays under the legal limit Your vehicle’s GCM (Gross Combined Mass) isn’t exceeded when car + caravan are loaded You might need a GVM upgrade if: You’ve added gear to your vehicle (drawers, bullbar, roof rack, tools, etc.) The tow ball weight eats into your vehicle's payload too much Your vehicle is frequently overloaded or close to legal limits when towing But a GVM upgrade doesn’t increase: Your vehicle’s braked towing capacity Your vehicle’s GCM (combined car + caravan weight) — unless it’s a federally approved pre-registration upgrade What a GVM upgrade does help with: Carrying more gear legally in the vehicle itself Staying compliant with payload limits when towing Tip: Before towing, always check: Your vehicle’s GVM, GCM, and tow capacity Your caravan’s ATM, GTM, and ball weight Your actual loaded weights with a weighbridge if needed

• How do I know if I'm towing safely?

  Stay within your vehicle’s GCM, ATM, and tow ball weight limits. Use towing mirrors, load evenly, and consider a weight distribution hitch.

• How do I reduce sway while towing?

  Distribute weight evenly and keep heavy items low and forward. Avoid overloading the rear. Maintain correct tow ball weight (8–15% of trailer’s loaded weight). Use sway control devices or a weight distribution hitch. Slow down in windy conditions or when being overtaken. Check tyre condition and maintain correct pressure on both van and tow vehicle. If sway starts, ease off the throttle gently and keep the steering steady — don’t brake hard or over-correct.

• My tow ball is rated, but my vehicle says it can tow …. weight?

  If there’s a difference between your vehicle’s towing capacity and the rating on your towbar or tow ball, you must always go by the lower of the two — this ensures you stay within legal and safe towing limits. - Factory-fitted towbars are matched to your vehicle’s maximum towing capacity, so the towbar rating and the vehicle rating should be the same. - Aftermarket towbars, however, may be rated higher or lower than your vehicle’s limit. In this case, you must follow the lowest rated component — either the vehicle’s towing capacity or the towbar’s.

• What are the speed limits when towing a caravan in Australia?

  In most states, the towing speed limit is 100 km/h. NSW, ACT & WA: Maximum 110 km/h when towing VIC, QLD, SA, NT & TAS: No specific towing limit — follow the posted speed, but drive to conditions Always check your vehicle and towbar ratings, as they may recommend lower speeds. Towing faster can affect stability, braking, and insurance coverage — so 100 km/h is a safe rule of thumb.

• What body governs the Caravan Industry Business?

  In Western Australia, the caravan industry is regulated by the Department of Energy, Mines, Industry Regulation and Safety (DMIRS), formerly the Department of Commerce. They oversee licensing, compliance, consumer protection, and fair trading. Nationally, bodies like the Caravan Industry Association of Australia (CIAA) and the ACCC also play key roles in ensuring safety and consumer rights under Australian law

• What does ATM mean on a Caravan?

  ATM – Aggregate Trailer Mass The maximum legal weight of the caravan when fully loaded, including water, gas, luggage, food, and accessories. Includes: The entire weight sitting on both the wheels and the coupling (tow ball). Think of it as: The total weight your caravan must not exceed when it's hitched up and ready to go

• what does GTM mean on a caravan?

  GTM – Gross Trailer Mass The maximum allowable weight of the caravan supported only by the wheels, not including the tow ball weight. Measured when: The caravan is hitched to the tow vehicle. Think of it as: The weight that’s actually sitting on the caravan’s axle(s).

• Will my vehicle tow the average size trailer?

  To determine if your vehicle can safely tow a trailer, you’ll need to check its towing capacity, which is the maximum weight your vehicle can legally and safely tow. This figure varies depending on the vehicle’s make and model. If you're unsure, it's best to check with a dealer or towing specialist to make sure you're towing safely and legally.

TYPES AND FEATURES OF CARAVANS

• What is the real difference between off‑road and on‑road campers?

  The main differences come down to construction, suspension, and durability. Off-road caravans are built to handle tough terrain like gravel roads, corrugations, river crossings, and remote tracks. They typically include: - Stronger chassis (often hot-dipped galvanized or reinforced steel) - Independent suspension systems with heavy-duty shock absorbers - Off-road tyres and higher ground clearance

• What’s the difference between a full-size/Fixed roof caravan and a hybrid caravan?

  A full-size/fixed roof caravan is larger, more spacious, and typically has more internal features like full bathrooms and large kitchens. A hybrid caravan is more compact, often combining hard walls with a pop-top and external kitchen for easier towing and access to remote areas.

• Why have a double axle instead of a single axle?

  Dual axles are ideal for larger or heavier campers because they offer: - Better stability and less sway when towing - Lower tow ball weight by spreading the load across four wheels - Higher load capacity, perfect for extra gear or onboard features - Added safety if you get a flat — you’ve still got support - Smoother ride over rough or uneven roads Single axles are great for smaller vans, but for bigger rigs and serious touring, a dual axle is often the safer, more comfortable choice.

AUSTRALIAN MADE VS IMPORTED

• Are Southern Cross Caravans Made in Australia?

  We offer both Australian-made and Global Range models. Since our early camper trailer days, we’ve always provided international options, and now we’re proud to also offer our Australian-made Home Grown Range, built tough for local conditions   

• Importing versus Australian. What Chinese parts are used in Australian-made manufacture of camper trailers?

  It’s a common question — and an important one. The reality is that even Australian-made camper trailers and caravans often include some imported components, particularly from China. This isn’t about cutting corners — it’s about practicality and availability. Many parts used in caravan manufacturing, regardless of where the final build happens, are either made overseas or sourced from Australian suppliers who import them.

• What is the Home Grown range?

  Our Home Grown series is a 100% Australian-made caravan line, built in Melbourne using Australian materials and craftsmanship. It's perfect for customers who want to support local jobs and enjoy maximum peace of mind.

• Where are your caravans made?

  At Southern Cross Caravans, we offer the best of both worlds.

  
  Our Home Grown Range is proudly Australian-made from the ground up, using locally sourced materials and craftsmanship built to handle tough Aussie conditions.

  Alongside this, we also offer our Global Range – a carefully selected lineup of high-quality caravans from trusted international manufacturers. These models are chosen for their great value, modern features, and proven durability. With over 15 years of experience providing both ranges, we know how to match the right van to the right customer.

  Whether you want the reassurance of a locally built van or the affordability and features of a global model, we’ve got options to suit every budget, lifestyle, and adventure. And our team is here to guide you through the differences, so you can make the choice that’s right for you.

   

   

SHOWROOM

• Can I buy accessories at the showroom?

  Yes — we offer a range of caravan accessories and options sold at our BIONIC RV accessories shop. Just ask our team about what’s available.

• Do you have any showrooms besides WA?

  At this stage, Southern Cross Caravans is proudly based in Perth, Western Australia, and we do not have showrooms in other states . However, we regularly assist customers from all over Australia, and we can arrange secure, reliable freight to major cities. Chat to one of our friendly and knowledgeable team members today to discuss your off-road needs — and we’ll help make your next adventure happen, wherever you are in Australia.

• What can I see in the showroom?

  We have a range of caravans on display, including models from our Home Grown Aussie-built range and imported lines. You can explore layouts, features, and fit-outs in person.

• What should I bring when visiting?

  To make the most of your visit, bring: Tow vehicle details – make, model, towing capacity, and towbar rating Travel plans – where you’ll be going, how many people, and how you’ll use the van Must-have features – ensuite, bunks, solar, off-road setup, etc. This helps us guide you to the best van for your needs

• Where is your showroom located?

  We’re based in Perth, Western Australia. Our full address and opening hours can be found on our website or Google Maps.

WARRANTY

• Do you have parts and after-sales support?

  Yes — we take after-sales support seriously at Southern Cross Caravans. Whether you need a replacement part, upgrade, or help troubleshooting, we’re here to assist. We keep a range of common parts in stock and have strong supplier relationships to source anything else quickly.

• Do you have stringent checking and assembly?

  Yes — and we take it personally. At Southern Cross Caravans, every trailer is built with care, precision, and pride by the owners Ben and Denis themselves. From the moment a chassis rolls in to the final polish before handover, we follow a strict step-by-step assembly checklist that covers every system and component.Our approach might take longer — but it means every customer drives away with a van we’re proud to put our name on.

• What is covered under warranty with a caravan?

  At Southern Cross Campers, we pride ourselves on offering one of the most comprehensive warranties in the industry. In fact, we often say it’s hard to find something not covered — and we mean it. Our warranty is designed to give you total peace of mind when you're out on the road. We cover: - 1 YEAR WARRANTY Parts & Labour - 5 YEAR WARRANTY Structural

• Who am I dealing with at Southern Cross Caravans?

  At Southern Cross Caravans, you're dealing directly with the owners and founders.. We’re a proudly Australian-owned, family-run business, and we believe in doing things the right way — with honesty, hands-on service, and real accountability.

BEFORE YOU HIT THE ROAD AND GENERAL MAINTENANCE

• Plugs and power, what appliances can be used?

  All Southern Cross Caravans come with heavy-duty high-amp wiring, so most 12V and 240V appliances can be used. The real limit is your battery capacity, not the wiring. 12V (Battery-Powered) Safe to run: LED lights, fridges, fans, water pumps, USB chargers — great for off-grid use. 240V (Inverter or Mains) Items like kettles, toasters, coffee machines, hairdryers draw a lot of power and can drain your battery fast unless you're on mains power or have a large solar/lithium setup

• What are the important day-to-day points to look for?

  Before you hit the road, it’s crucial to double-check a few key items — even the experienced travellers can forget one in the excitement of heading off. Here's your quick 5-point pre-departure safety check: Trailer plug – Connected properly for lights and brakes? Safety chains – Securely attached to the vehicle? Jockey wheel – Wound up or removed and locked in? Handbrake – Fully disengaged? Doors & drawers – All closed and latched? A 30-second check can prevent costly mistakes and keep your trip safe.

• What general maintenance is required for safety?

  Regular maintenance is essential to keep your caravan safe, reliable, and road-ready — especially if you're heading off the beaten track. Here's what we recommend: Before trips: Check lights, tyres, brakes, hitch, and seals. After long trips: Inspect wheel bearings, nuts, suspension, and battery. Every 6–12 months: Service brakes, bearings, gas lines, and lube moving parts.

• What tools should I take?

  While all Southern Cross Caravans are designed for durability and easy maintenance, it’s still smart to carry a basic tool kit on the road — just in case. Most issues can be sorted with common tools, and a quick fix in the bush could save your trip.

• With harsh elements expected from my travels, what should I look out for?

  Australia’s rough roads can wear down your van, so keep an eye on: Tyres: Uneven wear could mean alignment or suspension issues. Suspension: If your camper leans, a shock absorber might be shot. Wheel hubs: Feel them during stops — excessive heat could mean a worn wheel bearing. Leaks & damage: Check water tanks, plumbing, and seals for cracks or wear. Electrical: Make sure batteries charge properly and solar panels/wiring are secure. Underbody: Look for loose bolts, cracked welds, or damage after off-road driving. A quick check during each stop can save you from bigger issues later.